The Accelerator Group (TAG)

Monday, February 22, 2010

What's happening at Netflix?

You'd expect me to follow Netflix closely - and indeed they have always been a beacon of the on-line revolution. Disrupting the established methods of distributing movies to consumers in a significant way - leading to the inevitable demise of Blockbuster (once the brief on-line battle had been won) their dedication to great customer service has been a constant theme.

Our own founding of Video Island - later to become LoveFilm after a series of mergers - has meant a more intensive tracking than normal of a much admired business. Listening to Reed Hastings, Netflix, outstanding founder and CEO and comparing his metrics with our own every quarter has been an education.
The Netflix stock-price has always suffered the overhang of those who believe that the DVD's days are numbered and that digital streamed delivery would render Netflix's obsolete or at least would open up significant more competition than it has experienced hitherto.
Netflix has consistently come up with the answers - first by explaining that DVDs would be around for a lot longer than people thought - then by offering streamed movies themselves and agreeing that DVDs would indeed die at some point not too far in the future. Mostly however, Netflix has delivered results. Consistently meeting and beating the street's forecasts.
After music, then books, newspapers and magazines, movies are bound to be the next digital 'goods' to be widely distributed over the new platforms.
So, is Netflix in a very vulnerable position? Or is it perfectly placed, with a fiscal relationship with 12m subscribers who pay them each month. Its relationship with the movie studios - who will ultimately decide how and when their product is distributed is clearly another factor.
There are a handful of digital companies (outside of the main utilities) with such a close, regular and continuing transactional relationship. Netflix is a more than a "DVD by post" business, they are an entertainment distribution platform.

Is this realisation behind the recent exceptional surge in the Netflix share price? It has trebled in the past year despite the continuing stream of news heralding new competitors. Walmart's acquisition of on-line movie service, Vudu is the latest. Hulu, Apple, YouTube, BestBuy the list is long and powerful.
The battle for movies will start soon.

Not even Reed Hastings sale of 10,000 shares last week has dented its apparent strength.

For all Facebook and Google's power, neither of them has a direct financial relationship with consumers. Though clearly they will move in that direction.

Sunday, February 21, 2010

Beware the band of Angels

There used to be a commonly held concern of entrepreneurs that taking investment funds from an angel investor, came with it a large dose of interference - not necessarily of the constructive kind.
After all, most angels are successful people, who made their money building or running businesses - not necessarily of the type that the entrepreneur was engaged in - and their keeness to assist often verged on intervention.

Current conventional wisdom is that entrepreneurs should strive to obtain 'smart money' - cash that comes with strong, in-depth knowledge of early stage, start-ups; an extensive rolodex; loads of management and recruiting expertise.

It hard to disagree with this although I have observed that having lots of 'smart money' in the project sometimes almost equates to having dumb money!

How so? Well, if a syndicate is put together of a collection of angels - a band of angels - unless there is a lead angel ie someone who takes responsibility for pulling the syndicate together, for staying close to the entrepreneur throughout, then the company may land up with the worst of all worlds.
The investment that each angel makes is often of little consequence to them, they take no 'ownership', get involved very occassionally and peripherally and if asked to advise they are seldom close enough to the situation to give really good advice.
Everyone gets that warm, comfortable feeling that they are co-investing with the great and the good of the eco-system, whereas in fact no-one really 'owns' the investment. No-one has the necessary unwritten but clearly articulated 'contract' with the entrepreneur that they will be their 'partner' in the venture.

Looking back on some of our failed investments, a few fall into this category.

Nowadays, if I'm asked to join a syndicate - "we're raising $1m and only need $200K - would be great to have you guys involved - I've heard how much value you add ...etc..." some of the questions I ask are: "who's the lead investor? Is he or she joining the board? How much time is he/she planning to spend? Are they being properly compensated for this time/effort?"

We are firm believers that choosing your investors is a fundamentally important decision to make. That they really do make a difference. Its not just quality that counts but the committment and willingness for that quality to be applied.
In the end, its hearts and minds that matter - not just cash and share certificates.

Sunday, January 17, 2010

Wonga puts its head above the parapet

Wonga set out to fundamentally change the way in which short term credit was accessed by borrowers. Although never articulated, it aspires to go much much further by using technology to radically alter a raft of financial services - putting control in the hands of consumers.
Banks have never been well regarded by their customers - long before they were ever seen as the villains in the credit crunch.
They have been seen as impersonal, heavy handed, slow and cumbersome.

The opportunity surely exists for a whole new approach to banking and financial services.
Clearly, Virgin in the UK are seeing this - as are many others.

Payday lending, doorstep lending and similar short term services have existed for some time. Wonga decided to start there - believing that there was an ethical, customer friendly and efficient way of tackling this market. People will always have the need for short term cash to deal with unexpected bills, unintended overspends - or shortfalls in income.

The vision was simple and clear - the execution anything but.
Applications for loans would be processed in in real time by a sophisticated risk engine - using thousands of data points, applicants identity would be verified - again in real time - by the triangulation of data. All this would happen 24x7x365 and funds transferred into the customer's bank account within the hour.

Wonga has now processed over 100,000 loans - accepting about 20% of new applications.
Customers love the service and Wonga has the highest NPS (Net Promoter Score) - which it constantly monitors of any company with which I have been associated.

Of course, the interest charged for this service was always going to be controversial. There is no way around having to prominently display a typical APR of 2689%. The law requires it.
APR is a measure intended to 'normalise' loans so that rates can be compared. Of course, it is an absurd measure for loans intended for repayment in no more than 30 days - just as quoting a cab ride as £x per mile would be.
Wonga decided that one of its fundamental principles was transparency, openness and simplicity. Therefore what was most important was showing exactly how much has to be repaid for any variation of loan.
For example, borrowing £100 for 12 days will cost £17.99. Not cheap, but clear.

The alternative of taking the money from your bank - in the form of an unauthorised overdraft typically costs a lot more and has been the subject of protracted legal challenges (which the banks have won).

Knowing that once Wonga became a significant player in this market, that it would be controversial, they decided to 'go public' with their iPhone application - a really neat and simple app which, true to its mission, puts the control, ease, accessibility of the service in the hands of consumers.

Wonga has managed to do what no other company has been able to in the world of short term loans and the worlds media have recognised this. CNN, BBC, Sky and the rest have all recognised the significance of this company. [See below]
The APR will continue to polarise opinion and provoke those who feel that credit is itself undesirable - meanwhile Wonga will continue to dedicate itself to great customer service and will continue to innovate in the financial services space.
Congratulations to Errol, Jonty and the awesome team at Wonga!

BBC Evening News .. http://www.bbc.co.uk/mediaselector/ondemand/london/realmedia/news/londontv?nbram=1&lang=en&nbwm=1&ms3=2&ms_javascript=true&bbcws=1&size=16x9&amp=bbwm&C0C0C0=amp

CNN global news (several runs) – http://money.cnn.com/video/news/2010/01/15/n_iphone_app_street_credit_loan.cnnmoney/

Sky News – no sign of the video online as yet, but may appear here, in the Unplugged section -http://news.sky.com/skynews/video

ThisIsMoney – http://www.thisismoney.co.uk/credit-and-loans/article.html?in_article_id=497563&in_page_id=9&in_page_id=9&expand=true

Daily Mail online – http://www.dailymail.co.uk/money/article-1243435/Need-wonga-New-loan-company-launches-iPhone-credit-app--MASSIVE-rates.html

MSN Money blog – http://msnukmoney.spaces.live.com/blog/cns!41A6172A045E17E2!1759.entry

Moneysavingexpert (part of news round-up) – http://www.moneysavingexpert.com/news/loans/2010/01/loan-sharks-leaving-victims-in-debt-all-year

PocketLint (influential gadget blog) – http://www.pocket-lint.com/news/30851/wonga-iphone-loan-app-launches

UnWired - http://www.unwiredview.com/2010/01/15/wonga-iphone-app-lets-you-borrow-money-wirelessly-in-the-uk/

Mobile News - http://www.mobilenewscwp.co.uk/News/398696/first_iphone_credit_app_launched.html

PMP Today blog - http://www.pmptoday.com/2010/01/15/iphone-wonga-app-borrow-money-wirelessly-in-the-uk/

PayDayPundit blog (US) - http://paydaypundit.org/2010/01/15/wonga-thinks-big/

Marthees.com blog - http://marthees.com/2010/01/iphone-wonga-app-borrow-money-wirelessly-in-the-uk/

Apple iPhone Geek blog - http://appleiphonegeek.info/need-some-wonga-new-loan-company-launches-iphone-credit-app-with-3000-nterest-rates-daily-mail/

iPhone News Site blog - http://www.iphonenewssite.com/need-some-wonga-new-loan-company-launches-iphone-credit-app-with-3000-nterest-rates-daily-mail/

Gadget Blips blog - http://gadgetblips.dailyradar.com/story/wonga-iphone-app-lets-you-borrow-money-wirelessly-in/

TechCrunch US article from the night before - http://www.techcrunch.com/2010/01/14/is-the-internet-finally-robbing-the-greedy-financier%E2%80%99s-gravy-train/?utm_source=feedburner&utm_medium=feed&utm_campaign=Feed%3A+Techcrunch+%28TechCrunch%29

Wednesday, December 30, 2009

Start-Up Nation - a great read.

I have just finished reading Start-Up Nation a new book by Dan Senor and Saul Singer....thanks Saul and family (Klein).

It is a fascinating read with clear messages for anyone interesting in entrepreneurship, anyone who is fascinated by the way in which innovation can drive economic success and particularly to those of us with a profound belief that technological innovation is one of the essential planks for recovering economies.

Israel has stood out among advanced economies as a place where the crisis hit softer, and may have passed quicker, than almost anywhere else. Israel's economic growth has not been based on easy credit or a real estate boom, but on the technology-driven productivity gains that many believe is key to sustained economic growth.

All this has taken place in a tiny little country, with no natural resources - other than its people.

The authors put forward a number of theories for why it should be that Israel - a country of 7.1 million, only 60 years old, surrounded by enemies, in a constant state of war since its founding — produces more start-up companies than large, peaceful, and stable nations like Japan, China, India, Korea, Canada, and the UK. How is it that Israel has, per person, attracted over twice as much venture capital investment as the US and thirty times more than Europe?

Israel has more companies on NASDAQ than any country outside the US – more than all of Europe, India, and China combined. Nor is Israeli innovation limited to computers, security and communications; Israel leads the world in medical device patents and is a global player in cleantech and biotech.

The book explores elements of Israeli culture: the determination, persistence, the questioning and challenging of authority - which have led, in part, to this phenomenon. The intersection of scientific exploration and the military imperatives are also thoroughly analysed.

Full of interesting facts and fascinating anecdotes, Start-Up Nation sometimes reads like a pitch for investment in Israel.

For us, in the UK and the rest of Europe, there are some clear lessons. Tolerance of and active learning from failure (Israel has more failed start-ups than elsewhere, too) is something we are seeing more of in the UK. Thinking global from day one, challenging accepted modes of doing things are a couple of other aspects of the approach which we could readily adopt.

Another major ingredient of Israel's start-up culture is openness to new immigrants, who are natural risk takers. Israel is home to some 70 different nationalities, including Jewish refugees from Russia, Ethiopia, Iran, Ukraine and Poland - and the Israeli government has implemented unique policies to assimilate them. Two out of every three Israelis are newcomers or the children of immigrants.

Encouragingly for the UK, the ease with which London, in particular, absorbs and makes welcome immigrants is helping to turn it into a European centre for entrepreneurship.

One gets the sense, reading this book, that we may just be at the beginning of the start-up phenomenon. Lets hope so.

Friday, December 11, 2009

TAG Investment stats

In thinking about today's inaugural Seed Summit (a Seedcamp initiative), I did a quick canter through the last 10 years of angel/seed investing that we have done at The Accelerator Group (TAG).

Image via CrunchBase

We've invested directly in about 64 companies.
The current portfolio is listed alongside here.

The stats look like like this:
10 sold
12 closed
42 active

These can be further analysed as follows:
Of the 10 sold, 4 were at 10X or better; 3 were 3X or better and 3 were at a loss
The 12 closed were total write-offs for us.

Of the 42 still active:
11 have reached EBITDA breakeven - or better
31 have yet to get there.
Of these, 9 are pre-revenue.

Seed and angel investing are fundamental to the health of the start-up eco system. VCs provide the bulk of the cash but seed investors fund the bulk of the companies.
27 times as many companies are seeded by angels in the US than by VCs according to Basil Peters

More comment on Seed Summit here: http://twitter.com/#search?q=%23seedsummit

Thursday, October 01, 2009

Moo is 3 - congratulations!

I'll let the video of the celebration party speak for itself.

Tuesday, September 22, 2009

MyBuilder comes of age

No one who was present at Seedcamp 2007 when Ryan Notz, founder of MyBuilder, made his acceptance speech could have failed to be moved.
Without any of the "Oscar gushing" , Ryan very simply explained what his mission to build his marketplace for builders and consumers meant to him and his family.
Here was a guy with real passion and deep knowledge of his industry.
A stonemason turned internet entrepreneur was always going to be a great press story - and so it proved.

It wasn't all that obvious, however, that Ryan would also build a really good business.
This he has done - or certainly is in the process of doing. The company has been profitable for a number of months now and is growing strongly.

Marketplaces are notoriously difficult to build successfully. It takes time to build critical mass and before reaching this point, your utility to both buyers and sellers is pretty limited.
Bringing the giant Travis Perkins/Wicks on board as shareholders certainly helped. They have been outstandingly supportive, contributing meaningfully to board debate and providing access to the right parts of the organisation. The direct involvement of Geoff Cooper, CEO and John Carter, COO has been meaningful and a great example of how a corporate partnership can be made to work for a small web start-up.

Now, MyBuilder welcomes 4iP to the fold. See Techcrunch 21 Sept.
4iP is Channel 4's
Channel 4 have dominated the TV landscape in the field of Home Improvement with such programmes as Grand Designs; Location, Location, Location; The Home Show etc.

The 4iP investment will be used to accelerate growth and to build out the strong team that Ryan is assembling.

Note:

"4iP (4 Innovation for the Public) is a significant new initiative designed to stimulate public service digital media across the UK. The 4iP Fund aims to deliver publicly valuable content and services on digital media platforms – this means supporting great ideas for websites, games and mobile services which help people improve their lives."

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Saturday, August 08, 2009

How little Zoopla became No2

Congratulations to Alex Chesterman, Simon Kain, Doug Munro and the team on the acquisition of Property Finder from News International and REA.

Ad spend is continuing to move away from print to the web, consumers are using the aggregating portals more and more - a natural role for the web, presenting all the properties for sale in one place.

However, the business model of the portals started to be threatened as newcomers recognised that if they could aggregate listings of properties for sale, then they could charge agents a price per lead rather than a monthly fee to list their properties.
The snag however is building consumer traffic at affordable cost - something Rightmove (with the help of their original owners, the biggest estate agency groups) did really well.

The big media companies (newspapers in particular) have a serious interest in this space. Property, along with jobs and motors, is a very big revenue category for national, regional and local newspapers.
Thus the considerable investment by News Int, DMGT (Associated, Northcliffe), Guardian Group, Trinity Mirror et al in the space.

Zoopla applied new technology and new thinking to its approach to this market - firstly by recognising that although the day to day money is in the buying and selling of properties, there are only ever about 1m properties for sale in the UK.

The UK consumer is interested in all 27m properties - at one time or another. Owning one is extremely important and the movement in its value, the method of financing it, the potential to release capital from it are all large economic factors.

Enter Zoopla's approach to buidling a large data utility to serve the whole market. A sophisticated and very effective algorithm for valuation, an ability for consumers to enter their own data to ensure the accuracy and a very well designed and functioning site have led to Zoopla building to a number 5 position in terms of unique users in little over 18months.
Zoopla's July traffic: Unique users - just short of 1m, with almost 11m pages viewed!

This has beeen achieved with remarkably little ad spend and has put Zoopla into the position where it could raise £4m earlier this year from Octopus, Atlas having initially raised £1.5m from Atlas, TAG and other LoveFilm alumni.

With the acquisition, together with that of ThinkProperty from GMG, Zoopla.co.uk will take over and integrate the propertyfinder.com and other websites, benefiting from an additional 3 million unique visitors a month and revenues of almost £7 million a year.
The combined group will power property partnerships with UK websites including MSN, Yahoo!, AOL, Guardian, Tiscali, Sky and Virgin amongst others.

The ability of small, nimble players to continue to disrupt evolving markets is once again demonstrated.
But if Zoopla is ultimately to be successful, it will have to continue to innovate and keep its focus on the changing needs of homeowners, home buyers, estate agents and other service providers to this market.

Tuesday, August 04, 2009

Apply to Seedcamp ...now!

There are only 3 weeks left to put in your application to attend the main Seedcamp week.
I would urge every technology start-up across Europe to try to be one of the 20 teams selected to attend.
Seedcamp Week is an intensive week-long event held in London every September.

Image via CrunchBase

The week is inspiring and invigorating and provides value well beyond the potential of the 50,000 Euros that gets invested in the winning five companies.

The experience that attending teams have had has propelled many past attendees from some really good ideas to real business with clearly thought-out goals and a Rolodex of amazing contacts which would normally take years to assemble.
As in previous years, the line up of mentors is really impressive. Already over 160 mentors are confirmed - many coming from the US and all parts of Europe.

Seedcamp is about accelerating - compressing into a week what takes months or years to evolve.

Some facts about Seedcamp will be illuminating to those not familiar with the extent of its activities.

Seedcamp has:
Run 16 events (mini-seedcamps in places like: Paris, Kiev, Tel-Aviv, Berlin, Lubljana - 9 Geographies to date)
Invested over 1m Euro in more than 20 companies
Over 1000 advisors and mentors worldwide
Mentored 280 start-up teams across Europe.

A number of Seedcamp alumni have gone on to raise further capital and are emerging as strong and viable businesses. Some of these alumni will be at Seedcamp to share their experiences.

The track record of Seedcamp winners to date is pretty impressive:
11 of 14 have raised follow -on funding within 3 months after Seedcamp
11 of 14 have launched their product (a further 2 are in private beta)
7 have revenue
2 are cashflow positive

Apply on-line today!

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Saturday, July 25, 2009

sorry to disturb you ......

A week or so in France and I am reminded why customer service is the fundamental backbone of any consumer facing business.
It simply does not exist here....

Image by libraryman via Flickr

Perhaps its flying out here with Ryanair that sets you up so nicely.

Why is it that the customer is made to feel that he/she is imposing, disturbing or disrupting the way in which things usually work?
Why is everything the customer's fault? Why does the French 'service provider' (they'd blanche to hear that expression) enjoy an argument so much?

All this makes me more determined than ever to re-inforce the guiding principles behind building great consumer brands - listen carefully to the customer - focus all energies on providing solutions and removing friction from processes. Genuinely try to delight the customer.

The lesson from Zappos (and others) must be pretty clear now. Customer service is a key differentiator in the competitive landscape in which we operate.

Fizzback - about whom I've written a few times in the past - is building a great business providing companies that really care about this stuff, smart efficient channels to accept feedback, interpret it and act on it.
Uservoice is doing similarly - for on-line services. See previous post re Uservoice here. .. 'suggestion box for the web'.

Tuesday, July 14, 2009

Graze, Naturally Viral

Nature Delivered Ltd (trading as Graze) has just announced a funding round of £2m led by Octopus Ventures.

We wrote about Graze in February
drawing attention to the truly innovative and potentially disruptive approach that Graham Bosher and his co-founders have taken to the distribution of food by post. Graham doesn't have deep food technology or distribution experience but he has leveraged his intimate knowledge of significant experience of designing, developing and running complex operations which give customers complete control and provides great customer service.
This was acquired in his initial development of DVDs on tap and later LoveFilm.

The business is experiencing very rapid growth and strong loyalty to the service.
Graze is naturally viral, with people showing others their Graze box at the office and handing out trial coupons.
All web marketers strive for virality or a way to promote it. In this case (like with Moo) the product itself is naturally viral - in the real world. Of course, Graze are pouting petrol on the viral flames and encouraging the blaze.

Now delivering over 80,000 boxes a month, Graze has the backing it needs to build a serious business. William Reeve is taking the Chair and the shareholder register includes DFJ Esprit, Arts Alliance and ourselves.

Certainly one to watch in my view.

If you are in the UK and want to try the service quote this code QKX412R and get a free box.
[from 20th to 24th July, 2009]

Another founder creating a potentially great business by thinking completely differently about an established way of doing things - and not being an insider in his industry - is Errol Damelin at Wonga.

Sunday, June 28, 2009

I love our industry ..

One of the reasons I'm still hard at it is the extraordinary openness, generosity and collective goodwill that I keep coming across.
I wrote about it in connection with the month I spent in San Francisco and feel the momentum of collaboration has come, in no small measure, to London too.

A recent incident illustrated this to me very clearly.

I was analysing some data in a spreadsheet and wondered whether I could display the records (which contained post code) on a map. After failing to find some free software on the web, I tweeted my problem and sure enough within hours came the offer from one Andrew Bredon of Dealchecker - (whom I had never met)- he had a script lying around which he refined and after a couple of goes - voila!

I spend a lot of my time simply connecting people with one another and I know many others who do the same. This is what makes our own eco-system grow and strengthen.
Andrew's simple gesture - without any hint of quid pro quo - is another one of those small but important moments which make what we do so rewarding.

Thanks Bredo.

Wednesday, June 24, 2009

No exits? Better Businesses?

In my experience it takes at least 5 years to build a good business. There is just so much to do and some things just can't be rushed.
So, will the fact that we are in part of the cycle where exits for tech start-ups are really hard to come by, be a positive thing for some good businesses in the making?

In boom times, it is difficult for founders and their backers to turn down some really juicy offers. Everyone's a winner? Not necessarily the company in question.

There certainly comes a time when new owners with greater resources, superior distribution or stronger brand can benefit the acquired business. However this often happens too early in the company's life.

Having to carry on independently may not have been the founder's or the VC's plan but could benefit the business significantly - the innovation is sustained, the focus shifts to revenue/earnings growth and cash conservation. This all breeds a strong and healthy culture for the business.

As much as we like exits, we do like building great businesses.

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Sunday, June 21, 2009

Skimlinks keeps collecting awards

Skimlinks seem to have captured the imagination of the Affiliate and on-line Publishing worlds.
Cynics would say that winning awards are no indication of future financial success. That is undoubtedly true.
Skimlinks have clearly struck a chord however. At a time when publishers are struggling for ad revenue and are looking for additional revenue streams, the simplicity and ease of installation of their service is a real boon.

The awards list runs like this:
Affiliates4U awards:

Skimlinks won all categories they were shortlisted for, the first company ever to win 3 awards in one night

New Media Age awards:

Shortlisted for Best New Business and a Special Award for Technological Innovation

National Business Awards:

Alicia shortlisted for Entrepreneur of the Year award

Linkshare Golden Link Awards:

Shortlisted for Best New Publisher and the LinkShare Golden Link Technology Genius Award

skimlinks.com :: How it works? from Ciaran Rooney on Vimeo.

We wrote about Skimlinks earlier - here.

Thursday, June 18, 2009

Tweetdeck Version 26 - its awesome

In the words of one of the thousands of comments one can read about Tweetdeck, one stands out for me.
"Tweetdeck changed my entire Twitter experience."
Lets face it, there are still many people on the planet who can't see what all the fuss is about. What is the point of Twitter? Who wants to know what you are doing right now?
Tweetdeck goes some way to making sense of it all.
Just like the browsers and then the search engines made sense of the web in that they helped to navigate and find what you wanted from the millions/billions of pages out there, so Tweetdeck is providing its users with a 'controllable' Twitter, a useful Twitter and an insightful one.

The user expereince has been awesome and provoked huge adoption and great stickiness but now, with the latest release, Iain and his team - Tom, Reza, Nicola,Sol - have blown the commentators away.

There are simply too many great new features to enumerate here. Top of the list for most users will be the ability to sync across desktops, laptops and iPhone - across the cloud.
Unlimited columns, auto language translation of incoming or outgoing tweets, spam buttons - these are just a few of the new features.

Read lots more ...or just go to Tweetdeck and download version 26

http://kevinrose.com/blogg/2009/6/16/tweetdeck-for-iphone-coming-soon.html
http://www.techcrunch.com/2009/06/16/tweetdeck-nears-for-the-iphone-set-to-battle-tweetie/
http://news.cnet.com/8301-17939_109-10265879-2.html
http://www.readwriteweb.com/archives/tweetdeck_launches_iphone_app_and_better_version_of_desktop_app.php
http://uk.techcrunch.com/2009/06/17/tweetdecks-iphone-app-marks-new-shift-to-platform-service/?awesm=tcrn.ch_41u&utm_campaign=techcrunch&utm_content=techcrunch-autopost&utm_medium=tcrn.ch-twitter&utm_source=direct-tcrn.ch
http://www.techcrunch.com/2009/06/16/exclusive-video-demos-of-the-new-tweetdeck-iphone-and-desktop-apps/?awesm=tcrn.ch_41q&utm_campaign=techcrunch&utm_content=techcrunch-autopost&utm_medium=tcrn.ch-twitter&utm_source=direct-tcrn.ch
http://www.tuaw.com/2009/06/16/tweetdeck-for-iphone-go-for-launch-tonight/
http://mashable.com/2009/06/16/tweetdeck-iphone-2/
http://mashable.com/2009/06/16/tweetdeck-vs-seesmic-desktop-2/
http://mashable.com/2009/06/16/tweetdeck-vs-tweetie/
http://www.inquisitr.com/26353/god-bless-competition-seesmic-desktop-and-tweetdeck-release-new-features/
http://www.macrumors.com/iphone/2009/06/16/tweetdeck-comes-to-the-iphone/
http://www.gizmodo.com.au/2009/06/tweetdeck-on-its-way-to-the-iphone/
http://stuff.techwhack.com/6781-tweetdeck-0.26
http://www.intomobile.com/2009/06/16/tweetie-for-iphone-launched-on-appstore.html
http://news.cnet.com/8301-17939_109-10266219-2.html?tag=mncol

Tuesday, June 09, 2009

Its best to know nothing ...

When you are setting out to change completely the way in which an industry works, sometimes its best not be an expert in that field.

Experts sometimes know too much about how things work, how things are done, how its been done for years.

When Errol Damelin first set out to change the way in which unsecured lending was done - he started with a blank sheet of paper.
It was case of "what if customers could apply for a loan, be verified and risk assessed in real time and the money transferred to their account instantly?" And of course, the service operates 24X7 from anywhere. If that could be done, wouldn't this meet a need and be an awesome service?

This is not easy - even now, no-one else does it.
Jonty Hurwitz joined him and they set about building this. Still not a banker in sight.

Since the funding round for Wonga was announced a couple of days ago, people have been asking - 'how does a company that's been trading for just less than a year raise $22m from some of the world's leading VCs - in this market.

The answer clearly is that Wonga have built some impressive technology, is serving its customers exceptionally well (they get a net promioter score in the 80's!) and is addressing an enormous market.

Errol and Jonty have built a great team too - dedicated to ensuring that their product remains cutting edge and obsessed with great cusomter experience and service. Congratulations.

Of course the APR debate will rage but its clear that this is an entirely inappropriate measure for the very short term loans which they make.
For my part, if the customer needs and loves the service then Wonga are doing a great job.

Some press coverage of the funding round:
Wall Street Journal
Financial Times
Telegraph
PaidContent

Friday, May 29, 2009

We wrote about Imagini on February 26th - Imagini Comes of Age. Now Imagini has launched the beta launch of VisualDNA Shops a monetization widget that enables every blogger and web publisher to easily add personalized product recommendations, and start generating detailed demographic, psychographic and behavioral analytics of their visitors. VisualDNA Shops delivers real-time product suggestions from Amazon.com to every site visitor, based on responses to a series of simple visual questions. Products range from mobile phones to travel accessories, digital cameras and gadgets and products from sites such as eBay and Shopping.com are planned in the coming weeks.

VisualDNA Shops allows bloggers and publishers of any size to connect and understand more about their visitors’ preferences as well as providing a new way to monetize their traffic, since a percentage of every purchase is paid directly to the website or blog owner. VisualDNA Shops draws upon Imagini’s proprietary recommendation engine that it is powered by millions of users, enabling suggestions to be drawn from like-minded visitors from all over the world. Given that Amazon alone has more than 96,250 digital cameras in stock, and the keywords “mobile phone” in Google nets 204 million results, this is also a tool that will help consumers navigate the seemingly endless choices by tapping into the collective likes and dislikes of global consumers on a scale never previously possible.

We have popped a phone shop in the sidebar of this blog. It took about 5 minutes.

VisualDNA Shops is also available as a Pro version for $2.99 a month. This comes with advanced analytics that allows site owners and bloggers to view the types of visitors that come to their webpage, as well as who they are and what appeals to them. The Pro version also allows for new products to be suggested to different types of shopper, and "Similar Site" analysis that shows visitors other sites visited by people with similar preferences. These shared links will directly enhance search engine optimization (SEO).

The tools for publishers - aimed at monetisation and enhancing SEO, traffic and engagement are improving all the time.
In TAG's portfolio they include: bit.ly, Daylife, Skimlinks, UserVoice, Webmynd and Zemanta

Tuesday, May 26, 2009

Backing MicroSyntax

We are pleased at TAG to announce the launch of microsyntax.org — a
non profit organisation to help shape and codify the use of structured syntax
within real time data streams - like Tweets.

Users are increasingly coming up with their own microsyntax and abbreviated Twitter grammar to make their Tweets more expressive. RT, @ and # are already part of the venacular.

The purpose of Microsyntax.org, is to investigate the various ways
that individuals and tool providers (like Tweetdeck)
are trying to innovate around this sort of microsyntax.
We hope to create a forum where alternative approaches can
be discussed and evaluated.

Stowe Boyd is leading the effort — charter funding from Betaworks and TAG —
details and the manifesto on the site, microsyntax.org.

Read Techcrunch on Microsyntax .... together with all the twitter-bashing comments .... :)

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Sunday, May 24, 2009

Suggestion Box for the web

TAG has long been an advocate of the Silicon Valley approach to evolving winning web sites. Get something out quickly - an Alpha version - to a handful of supportive and friendly users. Listen hard to their comments, improve, redesign and get the Beta out and keep listening, iterating.

We have joined the group of angels backing a simple to install, white label tool - Uservoice - which elicits Customer Feedback and Idea Generation based on “Ideas Anywhere” Approach.

Companies of All Sizes Now Have Easy and Affordable Way to Immediately Engage Customers in Two-Way Feedback Process

Baseline Ventures, Founders Fund Angel, Betaworks and TAG led the $800K angel funding investment.

A new white-label widget and ZeroLogin single-sign-on solution can be branded and deployed within minutes.

Companies can try the new tool at: http://uservoice.com/widgets.

UserVoice provides hosted community sites where people share their ideas for how to improve a product, service, process, institution, or city. Users vote up the best ideas to give a clear picture of what they want in a fraction of the time and expense it would take with traditional solutions (e.g., emails, surveys, focus groups). Additionally, with users organized around specific ideas, organizations can easily respond to them as a group and create ongoing dialogue around specific issues, which is much more effective than the classic newsletter. As a result, people feel heard and gain a sense of ownership in the solutions they come up with, thereby building a new kind of brand affinity.

UserVoice already has hundreds of paying customers in multiple vertical markets that run the gamut from technology, government, healthcare, education and retail. New customers include companies of all sizes including Intuit, NASA, Facebook, Xing, Nielson, Genentech, Blackbaud, University of Wisconsin, Animoto, Seesmic, StumbleUpon and TweetDeck.

Companies can also leverage UserVoice internally to crowdsource ideas from employees on various projects. This same feedback approach can be applied in a number of different vertical markets as well — university administrators can discuss funding issues with students; politicians can work with their constituents on new propositions; and rock bands can connect with their fans about what they'd like to see on tour.

Since UserVoice is easy to configure, any organization can integrate and launch within a day or two for as long or as little a duration of time as needed. The flexibility lets administrators generate an “ideas anywhere” solution to complement existing efforts or create new channels of feedback. UserVoice is optimised for fast, affordable deployments that don’t require a lot of planning or resources from IT departments, offering an end-to-end white label solution — branded, domain-alias, single sign on, and with open APIs for creating unique, custom integrations.

For more information on UserVoice, please visit http://uservoice.com.

For additional perspectives, please visit the UserVoice blog at http://blog.uservoice.com.

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Portfolio

Monday, February 22, 2010

Sunday, February 21, 2010

Sunday, January 17, 2010

Wednesday, December 30, 2009

Friday, December 11, 2009

Thursday, October 01, 2009

Tuesday, September 22, 2009

Saturday, August 08, 2009

Tuesday, August 04, 2009

Saturday, July 25, 2009

Tuesday, July 14, 2009

Sunday, June 28, 2009

Wednesday, June 24, 2009

Sunday, June 21, 2009

Thursday, June 18, 2009

Tuesday, June 09, 2009

Friday, May 29, 2009

Tuesday, May 26, 2009

Sunday, May 24, 2009

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